Terms & conditions

TERMS & CONDITIONS

More than anything, we want you to be happy! The best thing to do initially is contact us and we’ll do everything we can to resolve any issue.

ORDERING
Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions. Otherwise the order should be processed and dispatched, usually within 1-2 days. Please allow another 2-3 working days for delivery.

PRICE
Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering.

JAR SUBSTITUTIONS
Our jars may occasionally change in appearance slightly from those shown for quality control reasons. If there are any significant changes, we’ll contact you before dispatch.

QUALITY CONCERNS

We take great pride in the quality and condition of our product and it should reach you in the best possible condition. When you receive your order please open it as soon as possible and inspect it. If you aren’t happy with what you find, please contact our founder Zoe right away on 0208 123 3494 and/or email pictures directly to zoe@butter-nut.com. We will do our best to put it right. If you’d like a replacement order, we can send that out for you or if you would rather just have your money back, we can do that too.

Likewise, if the box has been damaged during delivery, please contact us as soon as possible and email us pictures. Risk of damage or deterioration to the goods passes to you, as the buyer, on delivery so please contact us as soon as possible. No claim for damage or deterioration after delivery can be accepted unless we’re informed straight away. Nor can we accept any responsibility for quality deterioration due to the following delivery problems:

1. Incorrect addresses
2. Unopened parcels
3. Delayed deliveries due to weather problems.
4. Gifts to recipients who have gone away or are unable to receive parcels.

TITLE
ButterNut of London retains all rights of ownership and possession of the goods until full payment has been received.

DELIVERY & RETURNS
Please see our separate policy on the website.

PAYMENT
We accept payment online by Maestro, Solo, Electron, Visa, and MasterCard. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential. In fact we never see any of the card number ourselves.

Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.

CANCELLATION
If you wish to cancel you need to contact us ASAP. You may cancel an order without penalty as long as we receive the notification before it has been processed for delivery. ButterNut of London reserves the right not to accept or to cancel any order once accepted, without penalty.

YOUR FEEDBACK
To help us improve our terms & conditions including privacy policies, please give us your feedback. You can email us on: hello@butter-nut.com

THESE TERMS & CONDITIONS MAY CHANGE
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.